Warranty
For all Inquiry related needs or questions please contact: juleus@austram.com
Warranty
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation, water damage or maintenance.
We will replace the item with a new one within 5 days once you receive your product. If the product was damaged during the freight, please refuse to sign for the package and return it to us. Then contact us immediately.
This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.
The Original purchaser must provide proof of purchase.
Lifetime warranty on all products except for the le zen which is 6 months warranty and the solar bird bath fountain is 1 year warranty.
Lifetime warranty on all products except for the le zen which is 6 months warranty and the solar bird bath fountain is 1 year warranty.
Shipping is provided to the original purchaser free of charge in the continental U.S. within 2 weeks of the delivery date. All customers not based in the continental U.S. are required to pay for shipping, duties and other associated fees when shipping both to and from the replacement facility.
Warranty parts will be provided free of charge with free shipping to all original purchasers in the continental U.S. if the original purchaser can provide evidence of the defect as well as a purchase receipt demonstrating their board is still covered under warranty. Original purchasers outside the continental U.S. will be provided warranty parts free of charge, if covered under warranty, but they will have to pay for shipping.
Customers who cannot provide proof of purchase date and/or are not covered under the product warranty still have the option to purchase the part on our website.
Contact us at our email below so we may provide you a link to purchase the item.Please feel free to contact us at: contact “juleus@austram.com” if you have any further questions about our warranty policy.
Limitation of Liability:
In no event shall Austram Home and Garden be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use,
or operation of the product. Austram Home and Garden is not liable for property damage, personal injury, or death.
All sales are final on promotional discounts.